Slide with two triangles and four origami bird illustrations. The large text says "Client Z." The left dark blue triangle contains the text "Team Z2, Cynthia Everitt, Team Member 2, Team Member 3." The right light blue triangle contains the text "The University of North Texas, TECM 5200: Digital Content Strategies."

content audit

content strategy

Conducted a targeted content audit of a client Help Center to evaluate consistency with biweekly and quarterly Release Notes for a complex information management platform. The project identified content gaps, outdated information, and usability concerns, with actionable recommendations to improve accuracy, alignment, and user accessibility—ultimately supporting the client’s goal of reducing support call volume.

tools: Madcap Flare, style guide, Microsoft Excel, Microsoft Word